The Back Office Department for Small Businesses · UK Based · Edinburgh HQ
One Partner. One Team. One Back Office.
VA365 runs your entire back office — HR, recruitment admin, sales support, CRM, diary, email, telephone answering, customer service, compliance and documentation — so business owners can focus on growing the business. Human-first, AI-assisted, UK-based. Live in 7 days.
Free, no-pitch call. First task on us — no card needed.
What clients say
"VA365 took the admin off my plate inside a week. Quotes go out same-day now and I've stopped working Sundays."
"Feels like having an office manager — not a freelancer. Jo's team actually understand how a trades business runs."
"CRM is finally up to date, leads are followed up, and I get a clean weekly report. Best money we spend."
One outsourced back office. Ten functions.
Everything a £35k office manager would run — handled by VA365
AI Summary
VA365 is a UK-based virtual assistant and outsourced office support company providing admin, HR, sales, customer service, CRM, appointment booking and trade office support for businesses in Edinburgh, Scotland and across the UK.
Your Virtual Office Team, 365 Days A Year
Admin, Sales, HR, Marketing and Trade Support — everything your business needs to stay organised, follow up leads and grow.
What we do
One outsourced team. Every office function.
Six service lines — pick one, combine them, or take the lot as Desk365. Coaching with Jo sits separately as Coach365.
The honest comparison
Hiring in-house vs VA365
The fastest, lowest-risk way to add an office department to your business.
AI365
AI for your business — guided, trained, implemented, built.
Don't feel intimidated by AI. We educate, guide and train you — then implement the right tools and build custom software where off-the-shelf doesn't fit. Our job is to make AI speed up the process of making you money.
Human First. AI Assisted. You always stay in control.
The impact
Designed to give UK business owners their week back
Real numbers from how owners typically use VA365.
10–50 hrs
of busywork lifted off owners every month
Up to 90%
lower cost than hiring a full-time office assistant
Within days
from first call to your first delegated task
First task on us
Send us a real task. We do it free. No card. No commitment.
Satisfaction guaranteed
Not the right fit? We rematch you to another VA — no quibble.
No-pressure consultation
A 20-minute call to scope your needs. Zero sales pitch.
ROI calculator
What are missed calls actually costing you?
Most trade and service businesses miss 20-40% of inbound calls. Drag the sliders to see your real number — then book a consultation with the figures pre-filled.
Who's behind VA365
Hi, I'm Jo Hannah — and VA365 is built from real business experience.
I've run a trades business, managed people at HR Business Manager level, and worked hands-on across beauty, retail, marketing, bookkeeping and hospitality (cafés and events). VA365 is the office team I wish I'd had.
- HR
- Business management
- Trades business owner
- Beauty & teeth whitening
- Marketing
- Bookkeeping
- Customer relations
- Storefront & retail
- Hospitality — cafés & events
“We don't replace your team — we become the office department you never had time to build.”
Jo Hannah · Founder, VA365
Industries
Trusted by trade, property and professional services
Departments, not packages
Pick the department you need. Stack as you grow.
Each 365 department is a fixed monthly fee — Human First, AI Assisted. Combine any two and unlock Business365 — your entire back office for £1,999/mo.
FAQ